Shipping Policy

Shipping Policy

Last Updated: September 9, 2026

At SMAP, we want your shopping experience to be simple and hassle-free. We carefully pack every order and work to deliver your products safely and on time.

1. Order Processing

  • Orders are generally processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • Once your order has been shipped, you will receive a shipping confirmation with tracking details, where available.

2. Delivery Time

Delivery times may vary depending on your location and the shipping service used.

  • Estimated delivery: 3–7 business days after dispatch.
  • Remote or hard-to-reach locations may require additional delivery time.
  • Delivery times are estimates and may be affected by courier delays, weather, holidays, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, SMAP may offer free shipping promotions on selected products or orders.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided through your registered email address or phone number.

You can use the tracking information to check the status of your shipment.

5. Incorrect or Incomplete Address

Please make sure your shipping address, phone number, and other delivery details are correct before placing your order.

SMAP is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If an order is returned because of an incorrect address or failure to receive the package, additional shipping charges may apply for re-delivery.

6. Delayed or Lost Packages

Although we work with reliable delivery partners, occasional delays may occur.

If your order has not arrived within the expected delivery period, please contact our customer support team with your order number so we can assist you.

7. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible. We recommend taking photographs of the package and the product before opening or disposing of the packaging.

This will help us investigate the issue and provide appropriate assistance.

8. Contact Us

If you have any questions about your order or shipping, please contact us:

Email: [Your Support Email]
Phone: [Your Contact Number]

SMAP – Play. Imagine. Smile.